Frequently Asked Questions
Everything you need to know about buying and selling ultra-luxury fashion.
How do you guarantee the authenticity of your items?
Every item goes through a rigorous multi-step authentication process by our team of in-house experts before it is listed on our site.
What is the return policy for luxury purchases?
We offer a 15-day return policy for most items, provided the FASHIONPHILE security tag remains attached and the item is in its original condition.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via insured express couriers to ensure your luxury goods arrive safely and securely.
How does the 'Reserve' luxury layaway program work?
Our Reserve program allows you to buy an item over time. You pay a 25% down payment and have 60 days to pay the remaining balance without interest.
Can I sell my designer bags and accessories to you?
Absolutely. You can submit photos online for a quote or visit one of our selling studios for an immediate buyout offer and payment.
What condition are the items in?
We rank items from New to Fair. Detailed condition notes and high-resolution photos are provided for every unique piece to ensure full transparency.